Privacy Policy
1. Introduction
South West Excellence Care Group Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a safe and transparent way. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us.
This policy applies to information collected through our website and during initial enquiries. If you go on to use our services, your information will be handled in line with our full service user privacy and data protection policies.
2. Information We Collect
We may collect certain personal information when you contact us through our website or submit an enquiry. This typically includes your name, email address, phone number, and any information you choose to provide within your message.
We collect this information so that we can respond to your enquiry, provide you with the information you have requested, and communicate with you effectively. Where you have given your consent, we may also use your contact details to provide you with updates about our services or other relevant information. You can choose not to receive such communications at any time.
In addition, we may collect limited technical information when you use our website, such as your IP address, browser type, and how you interact with the site. This information helps us understand how our website is used and how it can be improved.
3. How We Use Your Information
We use the personal information we collect in a clear and responsible way to support communication, service delivery, and ongoing improvement.
When you contact us, we use your information to respond to your enquiry and provide any information or support you have requested. This allows us to communicate with you directly and ensure your query is handled appropriately.
If you choose to engage our services, your information may also be used to support the delivery of those services. This includes fulfilling our obligations and ensuring we provide safe, effective, and person-centred care.
Where you have given consent, we may use your contact details to send you updates about our services, newsletters, or other relevant information. You will always have the option to opt out of receiving these communications at any time.
We may also use website usage information to understand how visitors interact with our website, improve its functionality, and enhance the overall user experience.
In some circumstances, we may need to use or retain your information to comply with legal or regulatory requirements. This ensures we meet our obligations and maintain appropriate standards of accountability.
4. Lawful Basis for Processing
We only process your personal information where we have a lawful basis to do so. In most cases, this will be because you have contacted us and we have a legitimate interest in responding to your enquiry, or because you have given consent for us to use your information for a specific purpose.
Where you go on to use our services, additional lawful bases may apply, including contractual and legal obligations.
5. How We Store and Protect Your Information
We take appropriate steps to ensure that your personal information is stored securely and protected from unauthorised access, loss, or misuse.
Information submitted through our website is only accessible to authorised staff and is handled in line with our data protection procedures. Where appropriate, information may be securely transferred into our internal care management systems to support service delivery.
We regularly review our systems and processes to ensure your information remains protected.
6. Sharing Your Information
We do not sell or share your personal information for marketing purposes.
We may share your information where necessary and appropriate, for example if you request services and we need to involve healthcare professionals, or where we are required to do so by law or regulatory bodies.
Any sharing of information is carried out securely and only on a need-to-know basis.
7. How Long We Keep Your Information
We only keep your personal information for as long as necessary to respond to your enquiry and carry out any appropriate follow-up.
If you go on to use our services, your information will be retained in line with our legal and regulatory requirements.
8. Your Rights
You have the right to access the personal information we hold about you, request corrections where information is inaccurate, and request that your information is deleted where appropriate.
Where processing is based on your consent, you have the right to withdraw that consent at any time.
If you wish to exercise any of your rights, you can contact us using the details below.
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9. Cookies
Our website may use cookies or similar technologies to improve your browsing experience and help us understand how the site is used.
You can control or disable cookies through your browser settings.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
South West Excellence Care Group Limited
information@swecaregroup.co.uk
11. Complaints
If you are not satisfied with how we handle your personal information, you have the right to raise a concern with us directly.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk